Refund & Cancellation Policy

Effective Date: July 1, 2025

At Shway, we are committed to providing a seamless and trustworthy experience for all users who pay to participate in events hosted on our platform. This Refund & Cancellation Policy outlines the terms under which refunds may be granted for paid events.

1. Eligibility for Refund

1.1 Event Cancellation by Host

If the event is cancelled by the host or organizer, users who have paid to join will receive a 100% refund to their original mode of payment.

1.2 User-Initiated Cancellation

• More than 24 hours before the event: Full refund
• Less than 24 hours before the event: No refund

1.3 No-Show Policy

No refunds will be issued to users who do not attend the event without prior cancellation.

2. Host No-Show or Event Misrepresentation

If the host does not show up or significantly misrepresents the event (e.g., wrong location or activity), users are eligible for a full refund upon verification. Evidence may be required.

3. Processing Refunds

• Refunds are credited within 5–7 working days.
• Amount is credited to the original payment method.
• Ensure your UPI ID or payment method is valid.

4. Refund Denial Scenarios

Refunds will not be issued if:

• User was removed due to misconduct or violation of guidelines.
• Request is made after the event without prior cancellation.
• The event was marked as "Non-Refundable" at the time of booking.

5. Special Circumstances

Shway may grant exceptions in cases such as:

• Medical emergencies (proof required)
• Natural disasters or force majeure events

6. Contact for Refunds

For any refund-related queries, please contact us within 48 hours of the event:

• Email: support@letshway.com

7. Changes to the Policy

Shway reserves the right to modify this policy at any time. Updates will be posted on our platform and effective immediately.

By booking an event on Shway, you agree to the terms of this Refund & Cancellation Policy.